A free plan and four paid plans, from a first collection to a house of brands. Pick the one that fits, and change it the moment it stops fitting. No hidden fees, no long contracts, cancel anytime.
仕立て shitate · noun
The art of fitting a garment to the person who wears it. Our plans follow the same idea: you switch plans as your volumes change, with no fees and no commitment.
一Plans
23 € / month
€27 billed monthly
For brands shipping their first thousand parcels. Everything you need, nothing you don't.
Start with HajimeThen €0.18 per shipment
72 € / month
€85 billed monthly
For brands finding their rhythm. Automation kicks in: AI autopilot improves your logistics and customer service.
Start with NagareThen €0.12 per shipment
153 € / month
€187 billed monthly
For brands at scale. Full API, unlimited AI, custom integrations and a dedicated person who actually picks up.
Start with KiwaThen €0.08 per shipment
395 € / month
€465 billed monthly
For houses where shipping is a P&L line. Private volumes and rates, your infrastructure, your service commitments.
Talk to the teamCustom per-shipment rate
0 € / month
Everything in Hajime, no subscription, up to 50 shipments a month.
At 50 shipments, shipping pauses until the next month. A message invites you to move up to Hajime to keep going.
Every plan includes continuously renegotiated carrier rates, free shipping supplies (boxes, adhesive envelopes, label rolls), the returns portal, the branded tracking page, e-commerce connectors, unlimited users, EU data hosting and free migration from your current tool.
Our goal is to bring you the best prices on the market. We constantly renegotiate our contracts with more than 40 carriers, for every brand on the platform, and every shipment is compared to go out at the best rate.
二Who it's for
You ship up to 200 parcels a month, whether you're just starting out or your house has been around for years. You want one clear tool, not five.
Independent brand · online shop · up to 200 shipments per month
You've found your audience. 200 to 1,500 parcels a month, and too much time spent on customer service. You need automation without the bloat.
Growing brand · one warehouse · 200 to 1,500 shipments per month
1,500 to 5,000 parcels a month and a real ops team that needs to work in the same tool: API, analytics, multiple warehouses, real service commitments.
Dedicated ops team · several warehouses or countries · 1,500 to 5,000 shipments per month
A group of brands or a heritage house. Shipping is a board-level topic. You need private rates, your own teams, your own rules.
Multi-brand group · shops and warehouses worldwide · unlimited volumes
三Compare
| Feature | Free試 | Hajime始 | Nagare流 · most chosen | Kiwa極 | Mugen無限 |
|---|---|---|---|---|---|
| Shipping | |||||
| Shipments included per month | 50 | 200 | 1 500 | 5 000 | Unlimited |
| Extra shipment | Paused · move to Hajime | 0,18 € | 0,12 € | 0,08 € | Custom |
| Carriers | All · our rates | All · our rates | All + your contracts | All + your contracts | All + private rates |
| Negotiated rates | + | + | ++ | +++ | Custom |
| Warehouses | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Post-purchase | |||||
| Branded tracking page | Yes | Yes | Yes | Yes | Yes |
| Upsell on tracking | Yes | Yes | Yes | Yes | Yes |
| Returns and exchanges portal | Yes | Yes | Yes | Yes | Custom |
| Automatic refunds | Yes | Yes | Yes | Yes | Yes |
| Inbox and AI | |||||
| Inbox channels | Email, chat | Email, chat | Email, chat, WhatsApp | All + social | All + custom |
| AI-drafted replies | Not included | Not included | 500 / month | Unlimited | Unlimited |
| Voice of customer insights | Not included | Not included | Not included | Yes | Yes |
| Data and API | |||||
| Dashboard | Core | Core | Advanced | Advanced + cohorts | Custom |
| REST API and webhooks | Not included | Not included | Not included | Yes | Yes |
| Custom integrations | Not included | Not included | Not included | Yes | Yes |
| Team and support | |||||
| Users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| SSO (SAML) | Not included | Not included | Not included | Yes | Yes |
| Support response time | 30 min | 30 min | 30 min · priority | 30 min · dedicated account manager | 15 min · ops team |
| Shipping audit | Monthly | Monthly | Weekly | Daily | Continuous |
| Uptime SLA | 99,5 % | 99,5 % | 99,5 % | 99,5 % | 99,5 % |
“We were looking to cut shipping costs and save time. We got much more than that. Our shipping costs dropped 34% in the first month just from Delibari's pre-negotiated rates. Now our team runs almost on autopilot.”
四Questions
Yes, instantly, in both directions. We pro-rate on the day, with no calls and no forms. The new plan's rates apply to shipments processed from the switch onwards.
Nothing breaks: you keep shipping. Extra parcels are billed at your plan's per-shipment rate on the next invoice. We warn you at 80%, 100% and 120%.
No setup fee on the free plan, Hajime, Nagare or Kiwa. Monthly plans can be cancelled at any time. Annual plans are paid upfront at 15% off. Mugen comes with a master agreement negotiated with your legal team.
No. From the Nagare plan, you can plug in your own carrier accounts, as 41% of our customers do. Otherwise, our rates are constantly renegotiated to stay the best on the market, and usually beat what a brand shipping under 2,000 parcels a month can get alone.
From 15 minutes (Hajime, Shopify) to 2 weeks (Kiwa, custom stack). Our team imports your shipment history, customer data and carrier accounts for free, and you keep shipping the whole time.
In the European Union (Paris, Frankfurt) by default, and in the United States (Virginia, Oregon) for US customers. Mugen customers can request a specific region or a VPC deployment on AWS, GCP or Azure.
You can, but the plan stays the same. Delibari is built as one system: the returns portal knows what the inbox knows, which knows what the carrier told us.
五Demo
30 minutes with the team: an audit of your carriers and rates, a demo on your own routes, and an estimate of what shipping costs you today.
Ship with
Delibari.