Delibari brings shipping, tracking, returns and customer service together in one AI-driven platform. Built for fashion, leather goods, design and publishing brands that ship pieces nobody can replace.
一In brief
Delibari is an e-commerce shipping and logistics software platform, built in Paris for premium brands. It compares and continuously renegotiates rates with more than 40 carriers to offer the best prices on the market, generates labels and customs documents, provides a branded tracking page and returns portal, and brings customer service together in an AI-assisted inbox.
二The problem
Continuously renegotiated rates, compared on every shipment, with the right carrier picked automatically.
AI handles labels, claims and replies. Your team gets its afternoon back.
One inbox and a branded tracking page turn post-purchase into a channel instead of a cost.
Our carrier rates are never set in stone. We renegotiate them constantly, for every brand on the platform, to bring you the best prices, shipment after shipment.
三Who it's for
Ready-to-wear, designers, capsule collections. Sizes, colours, exchanges: much of the experience happens after the purchase.
Ceramics, lighting, furniture, textiles. Fragile, often bulky objects where every breakage costs you a customer.
Bags, small leather goods, belts. Valuable pieces, eagerly awaited and often given as gifts.
Books, prints, limited editions, artworks. Collectors all over the world, and shipments that must arrive intact, with no surprises at customs.
四The journey
01 / 06
A delivery option shown at checkout is a promise. Delibari only shows the ones you can keep: real rates, real cut-offs, real pickup points.
02 / 06
Tezukuri, our pick and pack module, guides your team item by item: one screen, one scanner, one gesture per order. The label prints while the hand is still on the box.
Included from the Nagare plan03 / 06
Delibari compares rates across more than 40 carriers, picks the right service for each parcel and generates the label and customs documents. Your contracts, or our constantly renegotiated rates.
04 / 06
A branded tracking page where the wait becomes a shop window. Customers buy right from the page, with no redirect and no new checkout.
+17 % recovered revenue05 / 06
Email, chat and carrier notifications in one inbox. AI drafts replies that already know the order. Your team reviews them before sending, or lets the AI reply on its own.
06 / 06
A returns portal in your colours, automatic approval rules, label and refund without a single email. Customers can exchange for a more expensive item and pay the difference on the spot: a return becomes a sale.
五AI Autopilot
Your shipping rules are a starting point. Autopilot watches outcomes (cost, delays, damage, claims, customer reviews) and suggests adjustments you approve in one click. Nothing changes without you.
+0.4 days in transit, €0.62 saved per parcel.
18% of “late” tickets come from orders placed between 4:30pm and 6pm.
Damage rate 2.4 times your fleet average.
Autopilot suggests, you decide.
Cost, delays, damage, refunds and satisfaction, not just labels printed.
Every suggestion shows the data behind it.
繋AI agents · MCP
Delibari has an MCP server (Model Context Protocol). Plug in your AI or agents, such as Dots, Hermes or Claude Cowork, and run shipping, returns and customer service in plain language, with the same permissions and guardrails as the dashboard.
六Carriers & integrations
UPSDHL ExpressFedExColissimoChronopostMondial RelayJ&T ExpressSF Express
七Customers
“We get proactive alerts whenever a parcel is delayed, and their team is incredibly responsive. Most issues are solved before we even have to report them.”
“Our shipping costs dropped significantly. The negotiated rates are excellent, even for international. It truly makes a difference to our margins.”
“The return portal is brilliant. Customers can exchange items, even for higher-priced ones, and pay the difference instantly. Returns became a new sales opportunity.”
八Sadaka · صدقة
For every label processed, Delibari sets aside a contribution, paid quarterly to Earth Lungs Reforestation Foundation via Greenspark. A local cooperative plants mangroves on the coast of Kenya. The customer is never billed, the brand never invoiced.
No carbon offset, no credits sold. Trees, funded out of our margin and published every quarter. Discover Sadaka
箱Supplies
Delibari provides everyday shipping materials for free. No more ordering or storing your shipping consumables.
Several sizes, for fragile pieces as well as bulky ones.
For flat items and customs documents, stuck straight onto the parcel.
Thermal labels compatible with your printer.
To close every box neatly.
九Pricing
23 € / month
For brands shipping their first thousand parcels.
Up to 200 shipments per month
72 € / month
Automation kicks in: AI autopilot, unified inbox, branded tracking and upsell.
Up to 1,500 shipments per month
153 € / month
Full API, unlimited AI, multi-brand and a dedicated account manager.
Up to 5,000 shipments per month
395 € / month
Custom volumes, private rates, SSO and dedicated service commitments.
Unlimited shipments
0 € / month
Everything in Hajime, no subscription, up to 50 shipments a month.
At 50 shipments, shipping pauses until the next month. A message invites you to move up to Hajime to keep going.
Every plan includes the returns portal, the branded tracking page, e-commerce connectors, unlimited users, EU data hosting and free migration from your current tool. Monthly prices billed annually; monthly with no commitment: €27, €85, €187 and €465. See full pricing
十Questions
Delibari is an e-commerce shipping and logistics software platform. It compares and continuously renegotiates rates with more than 40 carriers to offer the best prices on the market, generates labels and customs documents, and provides a tracking page, a returns portal and an AI-assisted customer inbox, all in your brand's colours.
Premium direct-to-consumer brands: fashion, leather goods, home and design, publishing and art. Businesses shipping from a few hundred to tens of thousands of parcels a month, for whom the post-purchase experience is part of the brand.
We negotiate constantly with more than 40 carriers, on behalf of every brand on the platform. Our goal is to give you the best prices on the market: our rates usually beat what a brand shipping under 2,000 parcels a month can get alone, and every shipment is compared to go out at the best price.
More than 40 carriers, including UPS, DHL Express, FedEx, Colissimo, Chronopost, Mondial Relay, J&T Express and SF Express. You can use Delibari's negotiated rates and, from the Nagare plan, your own contracts.
Yes. Delibari has an MCP server (Model Context Protocol): your AI or agents, such as Dots, Hermes or Claude Cowork, can compare rates, create shipments, track parcels, handle returns and reply to customers, with the permissions you grant them.
Yes. The native Shopify app is available, as is the Adobe Commerce (Magento) connector and a REST API. WooCommerce and PrestaShop are in progress.
Yes. Delibari provides everyday shipping supplies for free: boxes, adhesive envelopes, thermal label rolls and packing tape.
Four plans. Billed annually: Hajime €23 per month, Nagare €72, Kiwa €153 and Mugen €395. Monthly with no commitment: €27, €85, €187 and €465. No setup fee on Hajime, Nagare and Kiwa.
In the European Union, across two active regions in Paris and Frankfurt. No data leaves the EU without your consent.
Setup takes 15 minutes on average, and migration from your current tool is free.
十一Demo
30 minutes with the team: an audit of your carriers and rates, a demo on your own routes, and an estimate of what shipping costs you today.
Ship with
Delibari.
